Vision Helpdesk Software Review: Best Help Desk Software

Making any business successful takes time and requires a great amount of effort. Whether a business a successful or not, it should have a great customer support. What if the customer support for your product/service is not effective? Surely, your customer will shift your competitors which provide a better support system.

Do you want to establish a better relationship with your customers? What’s your strategy for this? Probably you should focus on providing a better customer support system.

In order to provide better service, you should properly manage various customer service channels like chat, email, phone, social media and more.

Vision Helpdesk Software Review

You should always need efficient customer-support software for better managing all customer support channels. Vision Helpdesk is a well-designed and amazing help desk software. In this, Vision Helpdesk review 2018, you will know about its features and benefits for your organization

About Vision Helpdesk

Vision Helpdesk is a web-based help desk platform for providing customer support service. In fact, it is a software that integrated and manages different channels like contact form’, Email, Chat, Facebook, Twitter from a centralized place. You don’t need different software to managed different customer service channels. It was developed by JPK Software Solutions Pvt. Ltd in 2007.

This help desk software is trusted by 15000+ companies.

Products Of Vision Helpdesk

Vision Helpdesk offers three different products which are listed below.

1. Help Desk Software

It is one of the most popular help desk software. Under this, you can centralize all of your customer conversation including e-mail, web portal, Twitter, Facebook, phone and chat from an all in one multi-channel ticket management software.

2. Satellite Desk Software

If you have multiple companies, products or brands and wants to manage customer support for all at a single place then this Satellite help desk product is best suited for you. With it, you will have a single centralized portal. Another benefit is that each company or brand will have its own branded client portal.

3. Service Desk Software

It is an IT service desk software for your software. Following functionalities are featured in this software.

  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Knowledgebase Management
  • Supplier Management
  • Configuration management database
  • IT service catalog management
  • Product Catalog
  • Contract Management
  • IT Service Financial Management

PinkVerify Certified

The service quality of Vision Helpdesk is excellent. Vision Helpdesk V5 has received PinVERFIFY Certification. PinkVERIFY is a service that evaluates IT service management toolsets for ITIL compatibility. Their service is also ITIL compatible.

Both of the certifications are very reputed. Vision Helpdesk service desk software complies with the Best Practice ITIL Standards.

Vision Helpdesk has received this certification for 3 major processes which are listed below

Vision Helpdesk Software Review

  • Incident Management
  • Problem Management
  • Change Management

Vision Helpdesk also supports mobile apps for Android and iOS. These mobile apps feature ticket management and client management.


Vision Helpdesk Software Review

Vision Helpdesk offers two types of licenses

  • SAAS cloud-based license
  • Download-based license. For download-based license, the helpdesk will be hosted on your server.

Their price in every package is economical and integrates different features.


When it comes to customer support, Vision Helpdesk is excellent. They offer 24/7 customer support service is via email, phone, live chat, instructional videos, forums, help desk etc.


There is no doubt that Vision Helpdesk is one of the best help desk software for your business. If you want to make your customer satisfied with support service then Vision Helpdesk is highly recommended. Also, its affordable price, easy installation and excellent customer support make it value for your money.

It will also save your time as you will manage all customer support channel from a single place

So what are you waiting for go and use Vision Helpdesk and improve your business.

You can signup for a 30 days free trial of Vision Helpdesk using the below link

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